Q: How long will this take? I need my iPhone fixed urgently!
A: We have a very fast turnaround time, most repairs are carried out within a few hours, but some repairs take longer than others, we ask that you allow 24-48 hours for the repair. Complicated repairs such as water damage can take longer as they often require extensive testing, but we do them as quickly as possible and pride ourselves on our excellent turnaround times. Our collection and return service using our courier partner GLS will ensure that you are without your iPhone for the shortest possible time.
If you require your iPhone back by a certain date, please let us know and we'll do the best we can.
Q: Why should I use Printer Planet's iPhone Repair Service?
A: We provide the fastest service and only use experienced, trained technicians, who will not damage your iPhone, using high quality or Apple original parts. We also offer a free collection and return service with GLS.
Q: What happens if parts are not in stock?
A: We make sure we carry a full range of parts for all of the iPhones we repair and we'll confirm that we can complete the repair before accepting your service request.
Q: How should I send my iPhone in to be repaired?
A: Please call us on 052 618 7824 and we will arrange for your iPhone to be collected by our courier service. Please ensure that your iPhone is securely packaged. Alternatively you can drop your iPhone into our repair centre at Printer Planet, Unit 12L, Ard Gaoithe Business Park, Cashel Road, Clonmel, Co. Tipperary.
Q: Should I send in accessories with my iPhone?
A: No, just send the iPhone. We have all of the accessories to test your iPhone in our repair centre.
Q: What is your abandonment policy?
A: If after 90 days we have not received payment, or you have not collected your iPhone. We will deem it permanently abandoned and dispose of accordingly.
Q: What are your payment methods?
A: The payment options we offer for repairs are: payment by credit card or debit card in our retail shop or over the telephone. PayPal, cash and cheques with cheque guarantee card are also accepted.